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Why should I choose
Best Breed Technologies?
At Best Breed Technologies, we believe that each
customer is different and has different needs. We work
with you by doing the most important thing any business
should do, we listen. Our services evolve around the
customer’s needs and we will work diligently towards
meeting and exceeding those needs.
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How much do you
charge for your services?
At $14.95 for every 15 minutes of technical services, we
believe we provide the best value for our highly skilled
professionals to resolve your issues. Trust our
certified professionals to get your system working in
the right way.
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What can you
guarantee?
We guarantee that we will resolve your computer problem
for 72 hours. If the same issue comes back within that
time, we will resolve the issue at no charge or your
money back.
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How many ways can
I make a payment?
You have 3 options to get started:
1. You can go to our web page under
“pay online” and submit a major credit card for
automatic billing. You will receive a confirmation
number. Call our 800-880-6815 with the confirmation
number and you will be directed to a support engineer.
2. Call 800-880-6815 and provide your
method of payment and you will be directed to a support
engineer.
3. Call 800-880-6813 and set up an
account with us through our billing department. Each
time you call for support, you will need to provide the
account number and you will directed to the support
engineer.
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Why do I have to pay for the initial support of $14.95
before I even know if you can help me?
We experience a high volume of calls on a daily basis
that covers a wide range of technical issues. Our
certified and experience engineers are only able to
assist serious inquiries to our customer's problems. We
have many support engineers that are experts in
different areas due to their years of experience and
certifications. In a rare event that we are not able to
help you or direct you to your solution, we will refund
your initial charge of $14.95.
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What is the advantage
of setting up an account?
By providing a billing account with us, you can quickly
be forwarded to a support engineer every time you call
for service. You would also meet the requirement to have
a support contract at a discount rate
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How long does it
usually take to fix my problem?
Of course, this depends on your problem but most of our
calls are within an hour.
This usually depends on what tools we use and how long
it takes to run those tools.
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How do I know that my
machine is secure with your accessing it?
You have the ability to end the session at any time. You
are in control. We can only access your machine when you
give us permission to do so by logging in with your
security code.
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I have a new office,
can you help me set up my computer network?
Yes, we have an installation division that can handle
new installation projects from PC’s, applications,
servers and networks. All installation work is
guaranteed for 5 days. We are able to serve throughout
the United States. Please call 800 449-6813 for
the nearest service center in your area.
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What if you need to be
onsite to fix my problem?
If our support engineers are unable to resolve your
issue remotely, we are able to dispatch the nearest
support engineer to be onsite. Please refer to our pay
online page for on site rates.
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Do you have support
contracts?
We do offer support contracts and most of the available
services depends on your location, please contact our
office and one of our business specialist will get back
with you and go over all your options.
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How do I get charged
and what method of payment is available to me?
All major credit cards are accepted on our online
payment web page. We also accept purchase orders through
our billing department and we can send out invoices on
registered clients. Call us 800-449-6815 and ask for our
billing department and set up an account with us today !
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What are your business
office hours?
Our business office hours are Mondays through Friday
between 9:00am – 5:00pm. Our online technical
support is available 24 hours a day.
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What kind of backup
service do you provide?
We provide data storage and retrieval for all file
types on a daily, weekly and monthly cycle. Please
refer to our pay online page for all disaster
recovery pricing.
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What do I do if I have
a question that is not answered on this page?
1. Please let us know what's on your mind on our contact
page
2. Email us at contact@bbtechcorp.com
3. Call 800-449-6813 for customer service and one of our
business specialist will be able to help you.
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